1. Strict "All Sales Are Final" Provision

Because synthetic peptide sequences (certified ≥98.0%–99.0% chromatographic purity) must be protected against temperature variance, humidity fluctuation, and physical contamination, returned materials cannot be re-inspected, re-inventoried, or re-sold. Consequently, no returns, exchanges, or voluntary refunds are granted after order shipment.

2. Damaged in Transit & Quality Assurance Replacements

We guarantee that all materials depart our distribution facility in pristine, intact, vacuum-sealed condition. If your shipment sustains verified physical transit damage:

• You must submit notification to our support desk within forty-eight (48) hours of verified courier delivery.
• Submit an email to support@elementp.ca containing your Order Number, carrier tracking ID, and high-resolution photographs showing the damaged shipping carton, broken vials, and legible batch/lot numbers.
• Following verification by our quality control staff, Element P will immediately dispatch an identical replacement parcel at zero additional expense.

3. Order Cancellation Window

Orders may be cancelled for an immediate, full refund only if cancellation is requested prior to packaging and carrier label printing. Because fulfillment operates automatically, requests submitted after tracking assignment cannot be cancelled or recalled.

4. Non-Delivery & Courier Loss Claims

If courier tracking telemetry indicates zero movement for ten (10) consecutive business days past the scheduled delivery threshold, our logistics department will file an official postal tracer. If designated lost in transit by the carrier, a priority replacement package will be re-shipped without surcharge.

5. Anti-Fraud & Chargeback Dispute Agreement

Purchasers explicitly agree to contact our dedicated support line (support@elementp.ca) to resolve order disputes. Opening unmerited chargebacks or retrieval claims for delivered orders constitutes bad-faith transaction conduct and will be challenged using carrier GPS telemetry, signature confirmations, and IP login verification.